Refund Policy

We want you to be happy with every order. This policy explains when a refund, replacement or exchange is available, and how to request one.

Eligibility for returns

• You may request a return or refund within 48 hours of receiving your order.
• The item must be unused, in its original condition, and in its original packaging where possible.
• You'll need your order number or receipt as proof of purchase.

When a refund or replacement applies

• The item arrived damaged, defective, or not working as expected.
• You received the wrong item, size, or variation from what you ordered.
• The item is significantly different from what was described or shown on the product page.

When a refund may not apply

• Change of mind after the item has been used or the packaging has been opened, where the product is not resellable.
• Damage caused after delivery, through misuse or normal wear.
• Requests made after the 48-hour window has passed.

How to request a refund

Contact us on WhatsApp with your order number, a description of the issue, and photos of the item if it arrived damaged or incorrect. Our team will review your request and guide you through the next steps.

Refund method and timing

Approved refunds are issued back to the original payment method used at checkout where possible. Processing time can vary depending on your bank or mobile money provider, but we aim to confirm every approved refund within a few business days of approval.

Cash on Delivery (COD) orders

For orders paid by Cash on Delivery, approved refunds are arranged directly with our support team over WhatsApp, either as a replacement item or a reimbursement.